ASSIST Account

Account Request
Please enter your business contact details below.

First name
Company name
Role / Job title
Who do you work for?A Train Operating Company
A Ticketing System Supplier
The Rail Delivery Group
Today's code Today's code is RDG_XYZ

Please note accounts are allocated to named individuals only.

ASSIST TOC accounts are assigned to individual TOCs. Owning group accounts are not possible.

Privacy policy

14th September 2021

The purpose of this notice is to make you aware of how we will manage and protect your personal data.

1. Who we are

ATOC Ltd is the name of our legal entity and is the data controller. As such, ATOC Ltd is responsible for ensuring the lawful and appropriate handing of all the personal data that you provide in relation to ASSIST.

To contact us regarding our use of your data, please click here. Alternatively, you can write to us at ATOC Ltd, First Floor North, 1 Puddle Dock, London, EC4V 3DS

2. Our purposes and lawful basis for collecting your data

We collect personal data so that you can access the ASSIST service which enables Ticket Issuing Systems (TIS) Suppliers, Train Operating Companies and Rail Settlement Plan (RSP) to manage changes to Ticket Issuing Systems and Compliance Standards.

Therefore, we have a legitimate interest in collecting your data so that we can provide you with the ASSIST service.

3. What data we collect

We adhere to the principle of data minimisation and only collect the data we need to fulfil the purposes for which it was originally collected.

4. Sharing your data with third parties

To fulfil your request, we use a number of suppliers to produce, deliver and administer the system and your account. These are:

5. Keeping your data safe

We protect your privacy by ensuring we have the appropriate security measures in place.

We ensure that our suppliers process your data in an appropriate, lawful and safe manner, and within the UK and EU only.

6. What we do with your data

We use your data to provide you with, and support an ASSIST account.

7. How long do we keep your data?

We adhere to the principle of storage limitation and only hold your data for as long we need it based on the original purposes for which it was collected.

8. Method of disposal

When we no longer need your data then your accounts login name, name and email address will be removed.

9. Your rights

You have several rights in relation to how we use your data which are set out below. To contact us in relation to your rights regarding how we use your data, please click here to submit a request.

9.1 Right to be informed

You have the right to be informed about why we hold your personal data, what we use it for and how we keep it safe.

9.2 Right of access

You have the right to request that we give you a copy of the data we hold about you. This is called a 'Data Subject Access Request'.

9.3 Right to rectification

If your details are incorrect, incomplete or have changed, you have the right to request that we update your data to rectify any inaccuracies.

9.4 Right to erasure

You have the right to request that we delete any data that we hold on you. You can log onto your account and remove your account details at any time.

9.5 Right to restrict processing

You have the right to request that we restrict processing of your information.

9.6 Right to object

You have the right to object to emails sent for non-essential purposes.

10. How to contact us

To exercise any of your rights set out above, click here and fill out our online form or contact us using the details provided below:

Data Protection Lead for ASSIST
First Floor North,
1 Puddle Dock,

Tel: 0207 841 8000.

11. Complaints

You have the right to complain about our processing to the Information Commissioner if you believe we are not processing your data in a proper manner. For more information you can visit the ICO website at

Last updated: 14-Sep-2021

Note: ATOC Office address updated: 26-May-2023